Privacy Policy

 

1. Introduction

Diamond Tech & Merchant Services (“Diamond Tech,” “we,” “us,” or “our”) is a Ghanaian technology company committed to protecting your privacy. We build enterprise-grade digital platforms and solutions for businesses, institutions, and government entities in Ghana.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, interact with our services, contact us, or engage with us in any other way. It is designed to comply with the Data Protection Act, 2012 (Act 843) of Ghana (the “DPA”), administered by the Data Protection Commission (DPC), as well as applicable international best practices.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following categories of personal data:

• Contact and Identity Information: Name, email address, phone number, company name, job title, and physical address (e.g., when you fill out contact forms, request a quote, or subscribe to updates).
• Technical and Usage Data: IP address, browser type and version, device information, operating system, referring URLs, pages visited, time spent on pages, and other analytics data.
• Cookies and Tracking Technologies: See Section 6 below.
• Communication Data: Content of emails, messages, or inquiries sent to us.
• Service-Related Data: Any personal data provided during project discussions, demos, or when using our platforms (e.g., user accounts, if applicable).
• Other: Any other information you voluntarily provide.

We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, health data, biometric data) unless required for a specific service and with your explicit consent.

3. How We Collect Your Information

• Directly from you (e.g., forms, emails, calls).
• Automatically through cookies, server logs, and analytics tools.
• From third parties (e.g., business partners or public sources) where lawful.

4. How We Use Your Information

We process your personal data for the following purposes (based on lawful grounds under the DPA, such as consent, contract performance, legitimate interests, or legal obligation):

• To respond to your inquiries and provide information about our services.
• To deliver and improve our digital solutions, including software development, integrations, and support.
• To send administrative communications, updates, or marketing materials (with your consent where required).
• For analytics, website improvement, and security (e.g., fraud prevention).
• To comply with legal obligations, resolve disputes, or enforce agreements.
• For recruitment (if you apply via “Join Us”).

We will only use your data for the purposes for which it was collected, unless we reasonably consider another purpose compatible with the original one.

5. Legal Basis for Processing (Ghana DPA)

Under the DPA, we rely on:

• Your consent (where required, e.g., for marketing or non-essential cookies).
• Performance of a contract.
• Legitimate business interests (e.g., improving services, security).
• Compliance with legal obligations.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content.

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics or similar).
• Functional/Preference Cookies: Remember your preferences.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, but this may affect site functionality. For more details, see our Cookie Policy (if separate) or your browser’s help section.

7. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service Providers: Trusted third parties who assist with hosting, analytics, payment processing, email delivery, or IT support (under data processing agreements).
• Business Partners: Where necessary for service delivery (e.g., cloud providers, integration partners).
• Legal Authorities: If required by law, regulation, or court order.
• Affiliates: Within the Diamond Tech group.

We ensure appropriate safeguards (e.g., contracts) for any transfers.

International Transfers: Some processors may be located outside Ghana. We take steps to ensure adequate protection, consistent with DPA requirements.

8. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security reviews. However, no system is completely secure.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined, to comply with legal obligations, or to resolve disputes. For example:

• Website analytics/logs: Up to 2 years (or as per tool policies).
• Contact inquiries: As long as needed for follow-up, then archived/deleted.

10. Your Rights Under the DPA

As a data subject, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure (“right to be forgotten”).
• Restrict or object to processing.
• Data portability (where technically feasible).
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Data Protection Commission.

To exercise these rights, contact us using the details below. We will respond within the timelines required by law (typically 30 days, extendable if complex).

11. Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect data from minors. If we become aware of such collection, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their policies.

13. Changes to This Privacy Policy

We may update this policy periodically. The “Effective Date” at the top will be revised. We will notify you of material changes via the website or other appropriate means.

14. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your data:

Diamond Tech & Merchant Services

Pawpaw Street,

North Legon, Accra,

Ghana Email: info@diamondtechgh.com

Phone: +233 20 … (as listed on site)